1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, with all accessories, manuals, and warranty cards intact.
- Defective or damaged on arrival? Please notify us within 2 days of receipt with photos or videos showing the issue.
2. Non‑Returnable Items
- Items that have been opened or used, especially consumables like screen protectors or cables.
- Products marked “Final Sale” at checkout.
- Downloadable software, gift cards, or digital codes once delivered.
3. How to Start a Return
- Contact our Customer Service via email (support@elevo.com) or through your order dashboard.
- Provide your order number, reason for return, and supporting images (if applicable).
- We’ll issue a Return Merchandise Authorization (RMA) within 3 business days.
- Pack the item securely and ship it back to our warehouse—the return address and RMA must be clearly visible.
4. Return Shipping Costs
- Defective or damaged items: Shipping costs covered by Elevo; we’ll provide a pre‑paid return label.
- Change of mind returns: Customer is responsible for return shipping (unless stated otherwise during a promotion).
5. Processing Returns & Refunds
- Once the return is received and inspected, we’ll email you to confirm approval or rejection.
- If approved, your refund will be processed within 7–10 business days, using the original method of payment.
- Shipping (and restocking) fees, if any, will be deducted from the refund amount for non‑defective returns.
6. Exchanges
- We don’t offer direct exchanges. Need a different model? Return the original item for a refund and place a new order.
7. Late or Missing Refunds
- Refunds may take several business days depending on your bank or credit card issuer.
- Didn’t receive your refund within 10 business days? Please check with your financial institution first, then contact us and we’ll investigate promptly.
8. Warranty Claims
- Products eligible under manufacturer warranty should be accompanied by proof of purchase and a description of the issue.
- We handle warranty replacements or repairs, which are separate from the return process; shipping costs apply based on the case.
9. Policy Changes
- Elevo reserves the right to modify this policy at any time. Any changes take effect when posted; check this page before initiating a return.
✅ Tips for a Smooth Return
- Always take photos of packaging and the product on arrival.
- Include order info and RMA inside the return package.
- Track your return shipment to ensure timely delivery.